Privacy Policy

Last updated: January 2025

Introduction

Veterans Claims Easy ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Military service information
• Medical information related to your VA claims
• Social Security Number (when required for claim processing)
• Financial information related to benefits

Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use your information to:

• Process and manage your VA claims
• Provide customer support and assistance
• Communicate updates about your claims
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With the Department of Veterans Affairs as necessary for claim processing
• With authorized representatives you designate
• When required by law or legal process
• To protect our rights or the safety of others

Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information
• Employee training on privacy and security

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• File a complaint with regulatory authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. VA claim records are typically retained for 7 years after case closure.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: